Privacy Policy

Privacy Policy

1. 1Information we collect

   We collect the information you give us when you fill out a form, call, text or email us. This may include:

   • Your name, phone number and email address
   • The address or location of the property to be cleaned
   • Job details: type of cleaning, size and condition of the space, preferred date and any special requests
   • Photos or walkthrough details you send so we can understand the job
   • Property access instructions you share when booking

   When you use our website, some basic technical data is collected automatically, such as your browser type, device, IP address and the pages you visit.

2. 2How we use your information

   We use your information only to run our cleaning business and serve you, including to:

   • Answer your questions and prepare your estimate
   • Confirm the scope, price, availability and access instructions before a cleaning
   • Schedule appointments and send confirmations, reminders and updates
   • Follow up after a cleaning for feedback, and set up recurring service if you ask for it
   • Keep service records and improve our website and customer service

3. 3Text messages (SMS)

   If you give us your mobile number and agree to receive texts (for example, by checking the consent box on our quote form or by texting us first), C&E Cleaning Solutions LLC may send you text messages about your quote request, appointment confirmations and reminders, service updates, and feedback requests after a cleaning.

   • Message frequency varies based on your requests and appointments.
   • Message and data rates may apply.
   • Reply STOP at any time to stop receiving texts. Reply HELP for help, or call us at (267) 732-0664.
   • Consent to receive texts is not a condition of buying any service.
   • Carriers are not liable for delayed or undelivered messages.

   Your mobile number is never shared

   No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from all sharing described in this policy and will not be shared with or sold to any third party.

4. 4How we share information

   We do not sell, rent or trade your personal information. We share it only when needed to serve you:

   • With service providers that help us run the business, such as our customer management, scheduling, messaging, email and payment tools. They may use your information only to provide those services to us.
   • When required by law, court order or a government request, or to protect the rights and safety of our customers, our team or others.

   None of this sharing includes your mobile number or text opt-in data for marketing purposes (see section 3).

5. 5Cookies

   Our website and the tools it uses, such as our quote form, may use cookies and similar technology to make the site work, remember form details and understand how visitors use the site. You can block or delete cookies in your browser settings. Some parts of the site, such as the quote form, may not work properly without them.

6. 6How we protect your information

   We use reasonable safeguards to protect your information from loss and unauthorized access, and we limit access to the people who need it to serve you. No website, email or text transmission is 100% secure, so we cannot guarantee complete security.

7. 7How long we keep it

   We keep your information as long as we need it to provide service, keep business records and meet legal requirements. After that, we delete it or keep it in a form that no longer identifies you.

8. 8Your choices

   • Stop texts at any time by replying STOP.
   • Ask us to stop emails or calls by contacting us (section 12).
   • Ask to see, correct or delete the personal information we have about you. We will respond within a reasonable time, unless we must keep certain records by law.

9. 9Children’s privacy

   Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.

10. 10Links to other websites

    Our website links to other sites, such as Facebook, Instagram and review sites. We are not responsible for their content or privacy practices. Please read their privacy policies before sharing information with them.

11. 11Changes to this policy

    We may update this Privacy Policy from time to time. Changes are posted on this page with a new “last updated” date. Using our website or services after a change means you accept the updated policy.

12. 12Contact us

    Questions or requests about this policy or your information? Contact the team:

    C&E Cleaning Solutions LLC Philadelphia, PA (267) 732-0664 [email protected] Mon–Sat, 9:00 AM – 5:00 PM